The Challenge

The Q:Exchange, as it was introduced to us, was made to be a hub for healthcare professionals. However, it consisted of a confusing registration system, hidden functionality, and not enough communicative feedback to encourage people to continue using the Q:Exchange for their projects.

My Role

As a researcher and UI designer I worked with a team to conduct a variety of research with healthcare professionals that work to improve patient quality. I designed, prototyped and user tested a web interface based on our findings.

Adobe Creative Cloud Design Research Keynote HTML5 CSS3
An interface for BC’s quality management programs

Vancouver Coastal Health and Emily Carr University collaborated on redesigning their intranet for the BC Patient Safety and Quality Council in a way that would be more welcoming and useful, would drive compliance, and promote their programs.

Our team completed several co-creation and user-testing sessions in order to gain insight on what features/functionality were important to the various people who would eventually use the community. Additionally, we set up an individual visit to Vancouver General Hospital in order to see the in-house systems they currently use and how we might be able to adapt our own version to mimic the good and avoid the bad. We created a simple, solution that was easy to use and understand, provided rich content, and helped move quality projects further.

Check out the full booklet (PDF)

Copyright © 2015 Johannes Schut